Customer Service

Our Customer Guarantee

We greatly value all of our customers and appreciate their business. We guarantee to offer only the finest and freshest ingredients in each and every Cake Pop we make. All Cake Pops are made by hand with love and care and we stand by our uncompromising assurance to be number one in taste, quality and customer service. We appreciate all feedback, both positive and negative, so we can achieve our goal of producing the best and most delicious Cake Pops around. If you are unsatisfied with your order in any way, we will do our best to make things right for situations within our control.

Our Return Policy

We take great pride in our Cake Pops, from creation to shipping. We take meticulous care to package and ship your product and while we never expect damage to occur, Candy’s Cake Pops cannot be held responsible or offer refunds for any damage and/or delays that occur once your order has been shipped. Any shipping delay-related refunds should be discussed directly with the shipping vendor.

Our Shipping Policy

All of our Cake Pops are handmade and made-to-order. To ensure freshness, we require 48 hours from the time an order is placed to shipment. For express orders, please contact Candy’s Cake Pops at 954-667-YUMM (9866). For large (4 dozen or more), custom or corporate requests, orders should be placed a minimum of two weeks prior to the event date. However, a longer time may be required for very large orders; please plan ahead. Orders must be placed prior to noon to ensure shipping 48 hours after order date (please see chart as an example).

Order Day: Monday - Order Time: 10:30am - Shipping Date: Wednesday Order Day: Monday - Order Time: 2:35am - Shipping Date: Thursday

To ensure the highest quality of our product, we do not offer ground shipping. All of our Cake Pops are shipped via USPS, UPS and FedEx with multiple shipping options. Prices are calculated at the time of checkout and are based on weight and the delivery address zip code. During the summer months (June through August), only two-day shipping and overnight shipping are available, and direct signatures and thermal packaging are required for all orders with the additional fee ranging from $8.95 - $13.95, depending on the order size and shipping type. We recommend that all orders shipped to warmer climate areas (such as Florida, California, etc.) purchase thermal packaging year-round to help protect the Cake Pops from rising temperatures.

Candy’s Cake Pops ship out Monday through Friday only (Saturday shipping is not available). Due to USPS, FedEx, and UPS shipping schedules, Candy’s Cake Pops cannot ship products on Sunday. Candy’s Cake Pops ships to physical addresses within all 50 states; we can ship to P.O. boxes ONLY when using USPS as a shipping vendor.

Candy’s Cake Pops cannot guarantee delivery on a specific date or time (including overnight packages). Please note that shipping vendors have different policies depending on the U.S. location; please make sure you are aware of any specific delivery policies at your shipping destination that may affect the arrival of your order. Additionally, Candy’s Cake Pops is not responsible for any shipping delays, including those resulting from inclement weather, if no person is at destination to accept the shipment (direct signature is recommended for an additional fee), or for any other reason outside of Candy’s Cake Pops control. Upon completion of your order, Candy’s Cake Pops will send an order confirmation via email along with tracking information for your shipment.