Frequently Asked Questions

WHAT IS A CAKE POP?

A Cake Pop is all the yummy goodness of cupcakes hand rolled into a ball, dipped in chocolate, and served on a stick. Cake Pops are portable, customizable, and completely mess free. Cake Pops are also great because they come in a wide variety of flavors and toppings! Try up to three different Cake Pop Recipes with each order! Cake Pops also have a shelf life much longer than any regular old cakes or cupcakes and will last well over a week!

WHAT KIND OF ORDERING OPTIONS DO YOU OFFER AND ARE THEY CUSTOMIZABLE?

Our Cake Pop baskets and boxes make great gifts for the holidays, weddings, birthdays, thank yous, or just because they are delicious (we also offer larger Cake Pop Cakes)! We offer pre-selected themes (example: Thanksgiving themed with seasonal favorites, Happy Birthday Cake Pop Boxes, Candy’s favorites, etc), as well as customizable baskets/boxes that allow you to choose flavors and choice of design and theme.

DO YOU DO LARGE/BULK ORDERS FOR EVENTS AND PARTIES?

Yes, we do a lot of weddings and large events, and offer Cake Pop cakes which can be up to 600+ cake pops in one display (refer to our photo gallery) and customized by color, décor, and flavor to fit your events every need!

DO YOU OFFER CORPORATE GIFTS?

Yes, we have many large national corporate clients, and offer a variety of corporate gift options that can be customized with your corporation’s logo and colors.

WHERE ARE YOU LOCATED AND DO YOU HAVE A STORE?

We are located at 129 NW 13th Street Suite D-19, Boca Raton, FL 33432. We currently have scheduled pick-ups available at our state licensed commercial kitchen/showroom. We also ship nationally out of this location.

DO YOU HAVE READY TO GO CAKE POPS AVAILABLE?

Yes, we do! We keep our Boca Raton bakery display case stocked with fresh cake pops - so "pop" on by. You can buy any range from one and up!

HOW FAR IN ADVANCE DO I NEED TO PLACE AN ORDER?

Because each of our Cake Pops are made to order by hand, regular cake pop orders placed online or by phone require a minimum 48 hour processing time. (i.e. if you order on Monday before noon, your item will ship out on Wednesday). For specialty orders such as weddings, large events, or corporate gifts please contact us at info@CakePops.com for timing and details.

WHAT IS YOUR SHIPPING POLICY?

All of our Cake Pops are handmade and made-to-order. To ensure freshness, we require 48 hours from the time an order is placed to shipment. For express orders, please contact Candy’s Cake Pops at 954-667-YUMM (9866). For large (4 dozen or more), custom or corporate requests, orders should be placed a minimum of two weeks prior to the event date. However, a longer time may be required for very large orders; please plan ahead. Orders must be placed prior to noon to ensure shipping 48 hours after order date (please see chart as an example).

Order Day: Monday - Order Time: 10:30am - Shipping Date: Wednesday

Order Day: Monday - Order Time: 2:35am - Shipping Date: Thursday

To ensure the highest quality of our products, we do not offer ground shipping. All of our Cake Pops are shipped via  FedEx with multiple shipping options. Prices are calculated at the time of checkout and are based on weight and the delivery address zip code. During the summer months (June through August), only two-day shipping and overnight shipping are available.

Candy’s Cake Pops ship out Monday through Friday only (Saturday shipping is not available). Due to FedEx  shipping schedules, Candy’s Cake Pops cannot ship products on Sunday. Candy’s Cake Pops ships to physical addresses within all 50 states; We do not ship to PO boxes.

Candy’s Cake Pops cannot guarantee delivery on a specific date or time (including overnight packages). Please note that shipping vendors have different policies depending on the U.S. location; please make sure you are aware of any specific delivery policies at your shipping destination that may affect the arrival of your order. Additionally, Candy’s Cake Pops is not responsible for any shipping delays, including those resulting from inclement weather, if no person is at destination to accept the shipment (direct signature is recommended for an additional fee), or for any other reason outside of Candy’s Cake Pops control. Upon completion of your order, Candy’s Cake Pops will send an order confirmation via email along with tracking information for your shipment.

WHAT IS YOUR RETURN POLICY?

We take great pride in our Cake Pops, from creation to shipping. We take meticulous care to package and ship your product and while we never expect damage to occur, Candy’s Cake Pops cannot be held responsible or offer refunds for any damage and/or delays that occur once your order has been shipped. Any shipping delay-related refunds should be discussed directly with the shipping vendor.

WHAT IS THE BEST METHOD TO STORE CAKE POPS?

Our cake pops are baked from scratch with no added preservatives and will remain fresh in room temperature for up to a week. For a longer shelf life you may store your cake pops in the fridge for up to a month or in the freezer for up to 4 months. We believe they taste best at room temperature so if you store them cold  let them come back down to room temperature before serving.

ARE THERE ANY NUT INGREDIENTS IN YOUR CAKE POP RECIPES?

We do not use any peanut ingredients or peanut oils in our Cake Pop Recipes. However, we cannot guarantee the supplies we purchase have not come in contact with peanuts. If you a have a severe allergy to peanuts we would recommend you purchasing from a certified nut free facility. Please note: we do use other tree nuts such as almonds and coconuts.

DO YOU HAVE GLUTEN FREE CAKE POPS?

Yes, we do offer a gluten free chocolate cake pop recipe option.

WHAT IS YOUR PRIVACY POLICY?

We guarantee that we will not sell, trade, or otherwise distribute customer information to third parties. Candy's Cake Pops is dedicated to keeping our clients happy and safe!