Shipping policy
Shipping Policy:
We ship all orders Monday-Friday with the carrier that delivers with the best pricing and speed, including, but not limited to UPS, USPS, and FedEx. Fedex delivers packages Monday through Friday only. If shipping to a residence it is recommended that someone be home to receive the package. Please only choose Ground Shipping if the weather in your area is lower than 75 Degrees. If you have any questions regarding shipping please email at info@cakepops.com.
You can order ahead of time a for a future delivery by indicating with the on site calendar. If you need you pops by a certain day please indicate in your order using the calendar and the gift box note, or we will reach out post purchase to clarify delivery if we're unclear or uncertain.
Please make sure to factor in processing time before your order ships. If you choose 2 Day air that means 2 days in transit plus the time is takes us to process and create your order (this can be up to 2 business days) Saturday and Sunday are not considered business days in transit to FedEx. Please reach out to us via our Contact Us page if there are any questions.
If you are local to South Florida, you may also select the Pick Up option available on the on site calendar and pick up at our Boca Raton location. Location details are in the footer of the website and on our contact us page. Please make sure to select Pick Up at checkout for no additional cost.
PACKAGING & SHIPPING PERISHABLE GOODS
We've created packaging to keep your cake pops safe and delicious in transit, but please see above regarding weather in your area as we cannot guarantee the goods will not melt if the weather in your area is lower than 75 Degrees. All of our cake pops are baked fresh to order, sealed and packaged with care.
SHIPPING METHODS
Standard: Our least expensive shipping option. Ships out with either FedEx Ground, FedEx Home, FedEx 2 Day or CDL Standard. In transit for 1-2 days and will arrive by end of day (usually by 8PM) on arrival date selected.
Expedited: Ships out with one of the following options; FedEx Standard Overnight or FedEx Priority Overnight. In transit for one day and will arrive by 8PM on the arrival date selected.
We do not ship orders on Saturday and Sunday.
PICK UP ORDERS
Pick Up orders have no additional cost at our location at: 1405 N Congress Avenue Unit #12 Delray Beach, FL 33445. At pick up, just specify the full name of the recipient. Someone else can pick up for you so long as they know the name of the order and make sure they know what you ordered!
Running Late? No worries! Your box will be patiently awaiting your arrival. Since you’ve already ordered and paid, you can skip the line and go straight up to the front counter.
STORING PERISHABLE GOODS
Once your shipping order arrives, open it and enjoy! If you need to store them for an event or to enjoy later in the day or week, refer to the instructions that come with your cake pops! You can store them for up to 2 weeks in your refrigerator or freezer. Take them out 20-30 minutes prior to serving and enjoy!
ARRIVAL DATES
You can choose your arrival date for Nationwide Shipping and In Store Pick Up at checkout. If you’re placing your order in advance and you don’t see the arrival date you want, just give our Customer Service Team an email or a call and we’ll be able to assist you at info@cakepops.com or at (954) 667-9866.
Because we use FedEx, USPS, and UPS as a third party shipping methods, we are not able to guarantee arrival dates and times, but we try really, really hard to make sure it gets to you on time. If you’re planning for special occasions, we recommend choosing an arrival date 1-2 days early (so for weekend events, we recommend arrival on Thursday) so you can be worry-free! Your cake pops and other treats can stay in the freezer for up to 2 weeks.
ORDER TRACKING
Shipping orders: We'll send you an email that includes the order's tracking number once your order has been processed. You can click on the tracking number and it will bring you to a page where you will clearly be able to track your order and watch your treats take their journey. We will also keep you up to date by sending updates on when your order is out for delivery and when it is delivered. Please allow up to 12 hours after placing your order to see tracking information!
Delivery orders: We'll send you a delivery confirmation email when the order has been delivered!
Pick up orders: Just head to your selected store and your treats will be waiting at the scheduled time!
Can't find what you're looking for? Visit our FAQ page for more information.