Refund policy
At Candy’s Cake Pops, every order is handcrafted, made fresh to order, carefully packaged and prepared specifically for you. We take great pride in the quality of our products and want every order to arrive looking and tasting its best.
Returns & Exchanges
Because our cake pops and desserts are perishable food products, we are unable to accept returns or exchanges for food safety reasons. All food sales are final. This also applies to custom and personalized products that are created specifically for your order.
If there is a problem with your order, please contact us as soon as possible so we can review the situation and assist where appropriate.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If you believe you received an incorrect item or there is an issue with the product itself, please contact us promptly and include your order number and photos when applicable. We will review the situation and work with you to determine an appropriate resolution.
Shipping & Delivery
Candy’s Cake Pops ships nationwide via FedEx. Orders are prepared and shipped Monday through Friday. FedEx may deliver to some locations on Saturdays; however, Saturday delivery is not factored into our standard delivery estimates.
Each product includes an online calendar showing available requested delivery dates. We make and ship your order fresh with the goal of having it arrive on or approximately 1–2 days before your selected date whenever possible. This additional time provides a buffer in case FedEx experiences an unexpected transit delay.
Please remember that the shipping service selected at checkout refers to transit time after your order ships and does not include our production time. For example, FedEx 2Day means approximately two business days in transit after your order has been prepared and shipped. Production may require up to two business days or longer depending on the product, customization and current order volume.
Saturday and Sunday are not considered standard business transit days when calculating our shipping schedule.
While we carefully schedule orders around your requested delivery date, Candy’s Cake Pops cannot guarantee delivery on an exact date or at an exact time, including expedited shipments. Once a package has been transferred to FedEx, carrier delays, weather disruptions and other circumstances during transit are outside of our control.
For residential deliveries, we recommend having someone available to receive the package whenever possible. Please also verify that the shipping address provided with your order is complete and accurate.
Warm Weather Shipping
Because cake pops are heat-sensitive, please select an appropriate expedited shipping method during warmer weather. FedEx Ground should only be selected when temperatures at the destination are below approximately 75°F.
If you are unsure which shipping method to select, please contact us before placing your order.
Route Shipping Protection
Route Shipping Protection is available during checkout and may provide coverage for eligible shipping-related issues such as loss, damage or certain delays.
We highly recommend adding Route Shipping Protection, particularly for large, custom, holiday or time-sensitive orders. Coverage and claims are subject to Route's applicable terms and eligibility requirements.
Local Pickup
Local pickup is available from our bakery in Delray Beach, Florida. Select the pickup option when ordering and choose your requested pickup date using the online calendar.
Our bakery is located at:
Candy’s Cake Pops
1405 N Congress Avenue, Unit #12
Delray Beach, FL 33445
There is no shipping charge for orders designated for local pickup.
Questions or Order Issues
If you have questions about an existing order, shipping, delivery timing or a problem with your order, please contact us through our Contact Us page or email info@cakepops.com.