Refund & Return Policy
Refund & Return Policy
We ship all orders Monday-Friday with the carrier that delivers with the best pricing and speed, including, but not limited to UPS, USPS, and FedEx. Fedex delivers packages Monday through Friday only. If shipping to a residence it is recommended that someone be home to receive the package. Please only choose Ground Shipping if the weather in your area is lower than 75 Degrees. If you have any questions regarding shipping please email at info@cakepops.com.
You can order ahead of time a for a future delivery by indicating with the on site calendar. If you need you pops by a certain day please indicate in your order using the calendar and the gift box note, or we will reach out post purchase to clarify delivery if we're unclear or uncertain.
Please make sure to factor in processing time before your order ships. If you choose 2 Day air that means 2 days in transit plus the time is takes us to process and create your order (this can be up to 2 business days) Saturday and Sunday are not considered business days in transit to FedEx. Please reach out to us via our Contact Us page if there are any questions.
If you are local to South Florida, you may also select the Pick Up option available on the on site calendar and pick up at our Boca Raton location. Location details are in the footer of the website and on our contact us page. Please make sure to select Pick Up at checkout for no additional cost.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cakepops.com.
PAULINE
Your the best!! All of our guests loved the Christmas cake pops at our last party and we're looking forward to trying the other flavours this time!! Love your company and your timely responses! Keep up the good work ;)
MARYANN TEIXEIRA
wanted to thank you and give kudos to you on the great experience with the cake pops. The order arrived on 6/19 as expected. All pops were intact and they were beautiful. At the shower on 6/22 they were the hit of the party.Everyone eager to try them. Your company was very professional and reliable and your product was of high quality and delicous. Thank you for making it a wonderful experience. I would recommend you highly and I will.
DEBBIE BACHMAN
Just received the cake pops and they are adorable!!! It says I can store them in fridge - if I do that I think I was told I would have to take off plastic covers, is this true? Thanks again and I will definitely recommend you to my friends and family!!
BRENDA FORESTER
The Cakepops got here & I tried a key lime! They are yummy! Thank you so much! Can't wait for everyone to try them tomorrow!
ELISABETH WEINSTEIN
I just wanted to let you know that I did receive the cake pops last friday. They look great. I will take a picture for you and email it or how they are displayed. Thank you.
JESSICA DREYFUSS
I want to say thank you so much for such a fun time at your studio! It was truly a great experience and I was very happy with it! You were such a sweetheart! I hope your company continues to grow and I will pass the word! So glad it all worked out! Thanks again for your time and help coordinating!
DEE TALLENT
You're pops were a hit!!! And I for sure will use you in all my future gatherings. Thanks a bunch.
DEE TALLENT
I received the pops and they look beautiful. Thank you so much. They look yummy I certainly will keep your name on my party list. Thank you again.
BECKY BOUTON
Candace received her cake pops around lunchtime on Friday and absolutely loved them. Thank you for a job VERY WELL DONE!
MALICA DUNNOCK
The cake pops I ordered were beautiful & delicious! They were the hit of the baby shower. Thank you for such EXCELLENT service.
JERRI ELBERTS
I just wanted to say thank you for the great job you did on the cake pops and stands for the groom's dinner. The purple lovebirds matched the bride's color scheme and the bride and groom cake pops were snatched up immediately! I had no leftovers to take home with me! The hotel we gave the party at wrote down your name so hopefully they will keep you in mind for some of their future events. So again, thanks for helping to make our son's night a special evening to be remembered.
NINA ARCABASCIO
We at The Gab Group want to give a big thank you for sponsoring our event Wednesday night at SoBlo. The cake pops were delicious beyond words! In fact, they were all gone within the first half hour of the event – guests just could not get enough of them! The event was a huge success and we know it would not have been the same without your generous contribution. We brought the beautifully decorated stand you crafted back here to our office just in case you wanted to have it back – and by the way, it went just perfectly with the theme of the night! Thank you again for providing us and our guests with such a special and delicious treat! Also, Michelle wanted to pass along the message that your postcards are simply beautiful! We look forward to collaborating for future events, as we know any Gab guest would just love your tasty treats!
SHERRI MERLO
Hi Candice, I wanted to give you some feedback regarding the cake pops that I ordered for my husband. we received them yesterday, the presentation was amazing, but the flavor and quality of your product is off the charts!!!!! I just placed another order for my Mom and I know that she will be thrilled. I will continue ordering from you forever, because I know that the recipient of this amazing treat will not be disappointed. Thank you for your business and all of the love, care, and quailty that you put into your product. Thanks again.
SHERRI MERLO
Hi Candice, I wanted to give you some feedback regarding the cake pops that I ordered for my husband. we received them yesterday, the presentation was amazing, but the flavor and quality of your product is off the charts!!!!! I just placed another order for my Mom and I know that she will be thrilled. I will continue ordering from you forever, because I know that the recipient of this amazing treat will not be disappointed. Thank you for your business and all of the love, care, and quailty that you put into your product. Thanks again.
ANNEMARIE MCNAMARA
I just wanted to let you know that I send gifts to my daughter at college on a regular basis and she and her friends LOVED your cake pops. She usually likes to receive different things but she even asked for me to send the cake pops again. I will be a steady customer! And I will order them for other family and friends as well. Great product!!!
KATHY VESSELS
I just wanted to write you to tell you what an amazing job you did on my daughter's 18th birthday cake pop order. You exceeded my expectations, and they were simply beautiful. Since her birthday was on Christmas Day…these were the standout that I wanted to celebrate her special day. Thanks for your considerate communication with me and answering all my questions. A very satisfied customer!!!
REECE
The package arrived safely here today. :D I'm so happy with the results, the pink box, the way it's package and the presentation are all 5 ***** star in my book. Thank you so much again.
KAREN RHETT
I wanted to let you know that we ordered some of your cake pops to see what was in store for Karoline's party on the 18th and all I can say is WOW. They are fantastic. So happy I found you guys. I will certainly be telling everyone I know about you.
MARY RUSHING
I just wanted to say thank you so much for the amazing cake pops! They are for my daughters third pink zebra party and they are perfect for the table!!! They look amazing!!!!! Wonderful work and will order again!
THERESE D'AUGE
The custom cake pop stand came out really nice! You did a good job!
SUSAN MILOW
Thank you and as always it's a pleasure doing business with you. My family and friends enjoy your products.