Refund & Return Policy
Refund & Return Policy
We ship all orders Monday-Friday with the carrier that delivers with the best pricing and speed, including, but not limited to UPS, USPS, and FedEx. Fedex delivers packages Monday through Friday only. If shipping to a residence it is recommended that someone be home to receive the package. Please only choose Ground Shipping if the weather in your area is lower than 75 Degrees. If you have any questions regarding shipping please email at email@example.com.
You can order ahead of time a for a future delivery by indicating with the on site calendar. If you need you pops by a certain day please indicate in your order using the calendar and the gift box note, or we will reach out post purchase to clarify delivery if we're unclear or uncertain.
Please make sure to factor in processing time before your order ships. If you choose 2 Day air that means 2 days in transit plus the time is takes us to process and create your order (this can be up to 2 business days) Saturday and Sunday are not considered business days in transit to FedEx. Please reach out to us via our Contact Us page if there are any questions.
If you are local to South Florida, you may also select the Pick Up option available on the on site calendar and pick up at our Boca Raton location. Location details are in the footer of the website and on our contact us page. Please make sure to select Pick Up at checkout for no additional cost.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.